Consumers Want Home Care Workers to have more Training

“Consumers for Quality Care, No Matter Where” advocacy initiative of the National Consumer Voice for Quality Long-Term Care (Consumer Voice) report, seeks to understand quality care from a unique perspective; the individual receiving or accessing paid care services and support in their own home. The Consumer Voice convened interviews, surveys and a national focus group over the course of six months to: determine how consumers define quality care, pinpoint needed care improvements.”

This report comes at an important and active time in long-term care history; federal programs such as “Money Follows the Person” are helping to support a shift to home care, state governments are enacting policies and programs to transition people out of nursing homes back into the community, both as a cost saving measure and to increase independence among consumers; health care costs are still on the rise; the population of aging Americans is growing rapidly; the federal Medicare and Medicaid programs, which provide public financing support for long-term care, are under enormous economic and political pressure; a Baby Boomer generation next in line for long-term care is demanding to stay at home; and advocates are strongly supporting home care as an alternative to institutional care.

Most germain to CertifiedCare’s interestes were the findings that the individuals interviewed identified two key areas for additional worker training: 1) the “soft”
skills like house-keeping and meal preparation, and 2) advanced medical skills, such as wound care.
Coursework in home care management, interpersonal skills, advanced personal care, cultural sensitivity, English and conflict management were some of the most frequently stated responses. Consumers also asked for more training of workers in medical and advanced medical care. Specific requests include: accurately taking and reading blood pressure, using assistive devices correctly, CPR certification, skin and wound care support, medication management, knowledge of how to handle special situations like a seizure and managing conditions of dementia.

This answers the question, ” Do we need advanced care aides?”  Of course we do.
A number of consumers said they would like to see their worker better trained to provide better quality care and to enable the worker to make a higher wage.

Get family and professional care giver education and training at CertifiedCare

EXCERPT from the Consumer Voice State “Consumers for Quality Care No Matter Where” Project Advisory Councils of California, New Mexico, Ohio, Vermont, Virginia
Supported by a grant from The Atlantic Philanthropies, dedicated to bringing about lasting changes in the lives of disadvantaged and vulnerable people. For more information, please visit
Supported by a grant from The SCAN Foundation, dedicated to creating a society in which seniors receive medical treatment and human services that are integrated in the setting most appropriate to their needs. For more information, please visit


About Elder Care Advice blog

Get professional elder care giving advice, advocacy, education and tips for those who care for and about the frail elderly at the ElderCareAdvice blog. We are generously sponsored by Most posts are written by Cathleen V. Carr, unless attributed otherwise. We welcome relevant submissions. Submit your article and by-line for publishing consideration (no promises!) to Havi at, our own editor who will ensure submissions are given the best possible treatment and polish before publication, ensuring a professional level of publication. There is a nominal service fee involved ($45). Allow up to 30 days for publishing.
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