Elder Abuse: Abusive Verbal Interactions
What is verbal abuse? “Think of how you would feel if someone said that to you.” says one personal care aide.
Patient abuse includes not only physical abuse but also verbal abuse. Critical outburst, impatience, sarcasm, and negativity are devastating and destructive to the well being of the patient. In the CertifiedCare e-Text Dr. Carr provides examples of what is considered verbal abuse of the elderly.
The following situations are described as unacceptable in caring for a patient: using a threatening, judgmental or angry tone of voice; ridiculing a patient; using negative and critical language; cursing at and swearing around elderly patients, and not responding to a patient. Abundant positive communication tips and techniques which contribute to quality of life are provided. Personal care aides in agencies, long term care and assisted living as well as students preparing to work with the elderly will benefit from this program.